Shipment - Annachi Supermarket
01.84.600.700   (9H-22h 7J/7J) - For Enquiries Call Our Customer Care Service.
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English EN French FR

Shipment

Dear Customer,

⚠️ Zone 1 (Paris) Delivery Updates:

Annachi Express++ Weekend Home Delivery (Same day 4PM to 9PM) has been introduced by annachi by which customer can place the order on weekends and get their order delivered the same day.

This delivery service will only be available during weekend days (Saturday and Sunday). To avail this same day delivery service, customer should place the order before 12 noon of Saturday or Sunday .so that their order will be prepared and delivered the very same day.

Zone 1 and 2 Delivery Updates:

There will be no Annachi Express delivery Service on Friday. Orders placed on Thursday and Friday will be delivered on Saturday.

*For Annachi’s convenience we may make deliveries on Friday’s if there is too much of order accumulation or other such reasons .

Thanks for your support.

DELIVERY FEE CALCULATOR

Following rates are applicable for mainlands, islands are exculded for deliveries in islands, please contact us.

Zone International (European countries):


Home Delivery
No minimum order: 9.95€ per parcel of 20 kg each
Delivery time:
Two to Four working days (delivery from Mon- Fri), after dispatch, excluding the day of dispatch.
To maintain and offer you fresh vegetables, we avoid weekend transactions.
Number of Delivery attempts:
One
Number of days Parcel is available at the pickup location, (after failed delivery attempt):
Five days

Zone 1:

Shipping Rate to

Order above 55€ Free, up to 40kg
Order below 55€: 6.95€ up to 40kg

Annachi Express Home Delivery
Delivery Days : Monday to Sunday
Delivery time : 24h to 48h
Number of Delivery attempts : 1

Annachi Express++ Weekend Home Delivery(Same Day 4 pm to 9 pm)
Delivery Days : Saturday and Sunday
Delivery time : Same day between 4PM to 9PM for order placed before 12PM of Saturday and Sunday.
Number of Delivery attempts : 1

Zone 2:

Shipping Rate to

Order above 55€: Free, up to 40kg
Order below 55€: 9.95€ up to 40kg
Delivery time: 24h to 48h
Number of Delivery attempts: 1

Zone 3:

Shipping Rate to

Pickup point (UPS)
Order above 55€: Free, per parcel of 19kg each
Order below 55€: 9.95€ per parcel of 19kg each
Orders above 19kg shall be charged in the multiples of 19kg

Home Delivery
For Normal Customers
For Orders above 55€ Shipping Charge – 9.95€ For Each 20 Kg
For Orders below 55€ Shipping Charge are as Follows
Upto 10Kg - € 12.95
10 - 20Kg - € 14.95

For Prime Customer
Shipping charge – Free for first 20 Kg
After that 9.95€ for each 20 kg

Delivery time:
One working day (delivery from Mon- Fri), after dispatch, excluding the day of dispatch.
To maintain and offer you fresh vegetables, we avoid weekend transactions.
Number of Delivery attempts:
One
Number of days Parcel is available at the pickup location, (after failed delivery attempt):
Five days

We offer two different types of shipping methods according to delivery place in France. For more information, look at the below paragraphs:

BY PERSONAL DELIVERY SERVICE: ANNACHI EXPRESS

Shipping method

For zone 1 and 2* (look below), we deliver by our personal delivery service called ANNACHI EXPRESS at home.

The delivery will be made at the doorsteps of all types of houses and at RDC in case of multistory residence without lift.

Zone 1: 75000, 75001, 75002, 75003, 75004, 75005, 75006, 75007, 75008, 75009, 75010, 75011, 75012, 75013, 75014, 75015, 75016, 75017, 75018, 75019, 75020, 75116, 92000, 92100, 92110, 92150, 92200, 92230, 92250, 92270, 92300, 92390, 92400, 92600, 92700, 92800, 93000, 93100, 93110, 93120, 93130, 93140, 93150, 93170, 93200, 93210, 93220, 93230, 93240, 93250, 93260, 93270, 93300, 93310, 93320, 93340, 93350, 93360, 93380, 93400, 93420, 93430, 93440, 93450, 93500, 93600, 93700, 93800, 94120, 94130, 94160, 94170, 94200, 94220, 94250, 94270, 94300, 94340, 94410, 95100, 95110, 95120, 95140, 95160, 95170, 95190, 95200, 95210, 95230, 95360, 95380, 95400, 95410, 95500, 95580, 95600, 95700, 95870, 95880, 92120, 92130, 92170, 92210, 92240, 92360

Zone 2: 77181, 77185, 77186, 77200, 77270, 77420, 77500, 78100, 78110, 78170, 78230, 78290, 78300, 78360, 78380, 78400, 78430, 78500, 78560, 78600, 78700, 91300, 92140, 92160, 92220, 92260, 92310, 92320, 92330, 92340, 92350, 92360, 92370, 92380, 92410, 92420, 92430, 92500, 93160, 93190, 93330, 93370, 93390, 93460, 94000, 94100, 94110, 94140, 94150, 94190, 94210, 94230, 94240, 94260, 94290, 94310, 94320, 94350, 94360, 94380, 94390, 94400, 94430, 94450, 94460, 94480, 94490, 94500, 94510, 94550, 94600, 94700, 94800, 94880, 95130, 95150, 95250, 95480, 95550, 78420, 78800, 95240, 95370, 95530, 93290, 93410, 93470, 95330, 95350, 95440, 95460 , 91570, 78140, 78220, 78000, 78150

Shipping Rates

  • For the orders total above 55€ and below 40Kg, we deliver at free of cost
  • For the orders total below 55€, we will charge 6.95€ for zone 1 and 9.95€ for zone 2

Get some exclusive shipping rates for prime members. Please refer to: https://www.annachi.fr/prime-terms-conditions/

Subscribe to prime membership and Start saving from now!

Handling fee will be applied according to your order total weight:

  • > 0 kg to <= 40 kg      : 0€
  • > 40 kg to <= 60 kg    : 2.95€
  • > 60 kg to <= 80 kg   : 4.95€
  • > 80 kg to <= 100 kg : 5.95€
  • > 100 kg                       : 8.95€

Shipping Delivery Time

Usually, we deliver within 1-2 working days to zone 1 and within 1-3 working days to zone 2.

Products will be delivered by our Delivery agent, between 8 am to 8 pm (approximately).

For Annachi express delivery system, the client doesn’t have the flexibility to choose delivery time as per their convenience. We have a few restrictions to follow the delivery route planned for the day. If the client refuses the estimated delivery time, we will postpone it to the next delivery day.

For Annachi express delivery, the client should provide necessary access details such as gate access code, floor number, door number..etc to make the delivery. if we can’t make delivery due to the lack of information or the customer failed to attend the call when we attempt to make the delivery, the delivery will be considered as failed.

Annachi Express will not be responsible to provide guaranteed delivery if the customer is not present at the delivery address to take the delivery. If the customer wants their order to be delivered on the next delivery day you will be charged 6.95€ (zone 1) and 9.95€ for zone 2. Or else if the customer wants, they can collect their order (Failed delivery) from our warehouse by their own means. The customer should notify us before doing so.

Ordering Time for Delivery

For zone 1,

If the customer wants their goods to be delivered on Wednesday, the order should be placed before 12 pm on Tuesday.  If the customer wants their goods to be delivered on Sunday, the order should be placed before 12 pm on Saturday.

For zone 2,

If the customer wants their goods to be delivered on Sunday, the order should be placed before 12 pm on Saturday.

*For few valid reasons, annachi.fr has whole rights to change the delivery day even when the order is placed before the mentioned time.

Track and Trace

The day before the delivery, customers will receive the approximate time of delivery by Whatsapp service or by E-mail.

BY POSTAL SERVICE: POINT RELAIS

Shipping method

We use UPS transporter service to deliver your goods at your nearest UPS pick point that you have selected while placing your order.

Shipping Rates

  • Order above 55€ : free! for 19kg + 6.95€ per extra 19kg
  • Order below 55€ : 9.95€ for 19kg

Get some exclusive shipping rates for prime members. Please refer to: https://www.annachi.fr/prime-terms-conditions/

Subscribe to prime membership and Start saving from now!

*For areas with difficult access (mountain etc …), we deliver only by Chronopost, refer to next paragraph.

**Like we have a restriction of 20 kg (with packaging) per parcel, we can’t offer some products which are equal to or above 20 kg. Tips: we offer in most cases the same product in 10 kg pack.

Shipping Delivery Time

The below table will display you approximate delivery time to your nearest pick point.

Generally, you will receive your goods within 24h/48h after dispatch day.

ORDER DAYORDER TIMEDISPATCH DAYAPPROX DELIVERY DAY*
MONDAY< 12 PMMONDAYWEDNESDAY
MONDAY> 12 PMTUESDAYTHURSDAY
TUESDAY< 12 PMTUESDAYTHURSDAY
TUESDAY> 12 PMWEDNESDAYFRIDAY
WEDNESDAY< 12 PMWEDNESDAYFRIDAY
To maintain and offer you fresh vegetables, we avoid weekend transactions.
WEDNESDAY, THURSDAY, FRIDAY, SATURDAY, SUNDAYANYTIMENEXT MONDAYNEXT WEDNESDAY

Please note that this is a general practice. We may (in rare cases) ship your parcel after ordering, up to two working days, despite it is placed before 12.00 pm on working day. This is mainly due to workload on that day. However, in those cases, we’ll inform you by E-mail or by Whatsapp.

Track and Trace

As soon as your parcels are ready for dispatch, you will receive a tracking link by whatsapp service or by E-mail.

It is the customer’s responsibility to track their parcel using the tracking number provided while it is in transit. The customer can contact specified transporter customer service department or annachi.fr with any queries or issues they may have over your parcel. If the Customer failed to check their mail with tracking information or failed to collect the package from their pickup point, annachi.fr is not responsible and any claim for the refund of that particular order will be voided.

Customer opting out for Pickup Point delivery system should collect the package within 7 days. For customers ordering perishables by Pickup point delivery system should collect their packages within 24hrs. if they failed to collect the parcel within 24h after delivery at pickup point, we can’t refund for spoiled perishable items.

BY POSTAL SERVICE: HOME DELIVERY

Shipping method

We use UPS transporter service to deliver your goods at your doorstep.

Shipping Rates

We charge according to your order total weight for delivery in France.

Get some exclusive shipping rates for prime members. Please refer to: https://www.annachi.fr/prime-terms-conditions/

Susbcribe to prime membership and Start saving from now !

PRICE DETAILS ACCORDING TO WEIGHT:

For Customers Without Prime Membership

For Orders above 55€ Shipping Charge – 9.95€ For Each 20 Kg

For Orders below 55€ Shipping Charge are as Follows

Upto 10Kg – € 12.95

10 – 20Kg – € 14.95

For Prime Customer

Shipping charge – Free for first 20 Kg

After that 9.95€ for each 20 kg

Shipping Delivery Time

The below table will display you approximate delivery time at your home.

Generally, you will get within 24h after dispatch day.

ORDER DAYORDER TIMEDISPATCH DAYAPPROX DELIVERY DAY
MONDAY< 12 PMMONDAYTUESDAY
MONDAY> 12 PMTUESDAYWEDNESDAY
TUESDAY< 12 PMTUESDAYWEDNESDAY
TUESDAY> 12 PMWEDNESDAYTHURSDAY
WEDNESDAY< 12 PMWEDNESDAYTHURSDAY
To maintain and offer you fresh vegetables, we avoid weekend transactions.
WEDNESDAY, THURSDAY, FRIDAY, SATURDAY, SUNDAYANYTIMENEXT MONDAYNEXT TUESDAY

Customer is solely responsible for providing the correct billing and delivery addresses. Customer should Provide us with the information that we may require to complete the service and ensure that the information provided is accurate in all aspects. All address information supplied on the booking by the customer must be complete and accurate. Any order returned due to an incomplete or incorrect delivery address will not be refunded and any claims voided.

If you are also not available to receive the packet in the first attempt, it shall be delivered to a shop or post office close by and shall be mentioned on the note left behind after failed delivery attempt. You would need to carry a French ID to redeem your packet. Your order remains at pick point for 10 subsequent days before it is returned to us.

Please note that this is a general practice. We may (in rare cases) ship your parcel after ordering, up to two working days, despite it is placed before 12.00 pm on working day. This is mainly due to workload on that day. However, in those cases, we’ll inform you by phone or by whatsapp.

Track and Trace

As soon as your parcels are ready for dispatch, you will receive a tracking link by whatsapp service or by E-mail.

It is the customer’s responsibility to track their parcel using the tracking number provided while it is in transit. The customer can contact specified transporter customer service department or annachi.fr with any queries or issues they may have over your parcel. If the Customer failed to check their mail with tracking information or failed to collect the package from their pickup point, annachi.fr is not responsible and any claim for the refund of that particular order will be voided.

**********************************************************************************************

We also deliver to the following European Countries by postal service:

 Belgium, Germany, Ireland, Italy, Netherlands, Portugal, Spain, United Kingdom (UK)

Shipping method: 

We use UPS service to deliver your goods at your doorstep.

Shipping Rates

We charge according to your order total weight as mentioned below:

Price details according to weight:

Check in the shipping calculator..

Note: 

  • Like we have restriction of 20 kg (including packaging) per parcel, we can’t offer some products which are above 18 kg.  Tips: we offer in most of case same product in 10 kg pack.
  • Our website will not allow you to place the order, if your cart contains Frozen foods (which are to be maintained at negative temperature), Beverages (Milk, Water) and some food products (Eggs).
  •  

Shipping Delivery Time

Once the items are shipped, it will be delivered at your door steps within 48h.

We usually dispatch order on Monday, Tuesday’s and Wednesday’s only.  To avoid getting package being blocked on weekends, all the orders placed with us after Wednesday will be dispatched on subsequent week.  To avoid and offer you fresh vegetables, we avoid weekend transactions.

Customer is solely responsible for providing the correct billing and delivery addresses.  Customer should provide us with the information that we may require to complete the service and ensure that the information provided is accurate in all aspects.  All address information supplied on the booking by the customer must be complete and accurate.  Any order returned due to an incomplete or incorrect delivery address will not be refunded and any claims voided.

If you are also not available to receive the packet in the first attempt, it shall be delivered to a shop or post office close by and shall be mentioned on the note left behind after failed delivery attempt.  You would need to carry a valid identity to redeem your packet. Your order remains at pick point for 10 subsequent days before it is returned to us.

Please note that this is a general practice.  We may (in rare cases) ship your parcel after ordering, up to two working days, despite it is placed before 12.00 pm on working day. This is mainly due to workload on that day. However, in those cases, we’ll inform you by phone or by whatsapp.

Track and Trace

As soon as your parcels are ready for dispatch, you will receive a tracking link by whatsapp service or by E-mail.

It is the customer’s responsibility to track their parcel using the tracking number provided while it is in transit. The customer can contact specified transporter customer service department or annachi.fr with any queries or issues they may have over your parcel. If the Customer failed to check their mail with tracking information or failed to collect the package from their pickup point, annachi.fr is not responsible and any claim for the refund of that particular order will be voided.

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