Terms and Conditions – Annachi Foody

  1. General
  1. Responsibility 
  • “Food Delivery” references perishable goods and any form of delivery service, both provided by our Partner restaurants and for both of which our Partner restaurants take full responsibility.
  1. Ordering
  • Any contract for the supply of Food Delivery from this Website is between you and the Partner restaurant; regarding the supply of Goods or Services from this Website any contact is between you and us . You agree to provide us with all the information, relating yourself and the details of your order, when placing an order. You should assure that such information is always accurate and updated.
  • Any Goods and Services or Food Delivery which you might buy from this Website are intended for your use only. Resale of any of such Goods and Services or Food Delivery or acting as an agent for a third party is forbidden under this agreement. Only when acting as a principal you should contract the Services
  • Please note that some of our Goods may not be suitable for certain age ranges. Please make it sure, by carefully reading product descriptions, that the product or products you order suits the recipients age.
  • Any order that you place in our website or related platforms is subject to availability, delivery capacity and acceptance both by us and the Partner restaurant. Once you place an order online, we will send you an email to confirm that we have received it. This email confirmation will be produced automatically and will just give you confirmation of your order details so that you can check that all details are correct.
  • If the Food Delivery and/or Goods are not available or if there is no delivery capacity, we will also let you know by text message (SMS) or phone call.
  1. Prices and Payment
  • All prices listed on the Website are correct at the time of publication; however, we reserve the right to alter these in the future. Prices are inclusive of the relevant sales tax and delivery charges. We also reserve the right to alter the Goods or Services available for sale on the Website and to stop listing restaurants, goods or services.
  • All prices for delivery by Annachi or a third party provider assigned by Annachi listed on the Website are correct at the time of publication, however, we reserve the right to alter these in the future.
  • The total price for Food Delivery, Goods or Services ordered, including delivery charges and other charges, will be displayed on the Website when you place your order. Full payment must be made for all Goods before dispatched and Services provided.
  1. Delivery
  • Delivery periods at the time of ordering should be taken into account as approximate only and thus they might vary. Goods will be sent to the delivery address you stated when placing the order.
  • If delivery is done by the Partner restaurant, Annachi cannot be held responsible for any untimely delivery. This will be the the Partner restaurant sole responsibility.
  • In the case delivery is done by Annachi or a third party delivery partner assigned by Annachi, we will make our best effort to deliver in a timely manner. Still, we take no responsibility for late delivery.
  • In case of 2 hours delay, the delivery charge and food cost will be refunded.
  • After delivery, ANNACHI can ensure the freshness of the product for 3 hours only.
  • If you fail to accept delivery of Food Delivery and/or Goods at the time they are ready for delivery, or we are unable to deliver at the nominated time due to your failure to provide appropriate instructions, or authorizations, then such goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such goods shall pass to you. Any storage, insurance and other costs which we incur as a result of the inability to deliver shall be your responsibility and you shall indemnify us in full for such cost.
  • You must ensure that at the time of delivery of Food Delivery and/or Goods adequate arrangements, including access where necessary, are in place for the safe delivery of such goods. We cannot be held liable for any damage, cost or expense incurred to such goods or premises where this arises as a result of a failure to provide adequate access or arrangements for delivery.

6. Cancellation

  • You must notify the ANNACHI customer service (0184600700 or [email protected]) immediately if you decide to cancel your order, preferably by phone, and quote your order number. If we accept your cancellation, no cancellation fee applies. If the restaurant refuses cancellation, e.g. because preparation of Food Delivery has been completed and/or delivery personnel has already been dispatched, it may not be cancelled. We will not be able to refund any order, which has been already dispatched.
  • We may cancel a contract if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made.
  • If the cancellation was made in time and once the restaurant has accepted your cancellation, we will refund or re-credit your debit or credit card with the full amount within 14 days, which includes the initial delivery charge (where applicable) which you paid for the delivery of the Goods or the Services, as applicable.
  • In the unlikely event that the Partner restaurant delivers a wrong item, you have the right to reject the delivery of the wrong item and you shall be fully refunded for the missing item. If the Partner restaurant can only do a partial delivery (a few items might be not available), its staff should inform you or propose a replacement for missing items. You have the right to refuse a partial order before delivery and get a refund. We are not responsible for wrong or partial delivery. The issue has to be settled directly with the Partner restaurant.
  1. Complaints
  • Complaints We take complaints very seriously and place customers at the core of our processes. We aim to respond to your complaints within 5 business days. Please submit any ll complaints to the following email address .
  1. Limitation of Liability
  • The products sold by us are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Website or for any products or services purchased from us.
  • We have taken all reasonable steps to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.
  1. General
  • We may alter or vary the Terms and Conditions at any time without notice to you.